First open
How a first-open sitting actually runs
The first-open sitting at Desktop Garden: a timed onboarding analytics session in George Town, from silence to stopwatch to a written briefing.
A first-open sitting is the spine of our work. This page is the room, not a product tour.
The room
We dim the overhead lights so the phone is the brightest object. Two chairs, a small recorder if the newcomer has consented, and a paper grid with minute marks along the side. No live commenting. If a designer is present, they write on paper, not into a group chat.
The three passes
Silence. We watch the entire first session without pausing. The point is to feel the same boredom, rush, or confusion the newcomer felt.
Stopwatch. We replay and mark every prompt that asked for a decision: sign-in, permission, skip, next, later. A pause longer than four seconds gets a note, even if the person eventually continued.
Voice. If this sitting includes a newcomer, we ask what they thought the app wanted. We do not ask whether they “liked the experience.” That question produces manners, not map points.
What leaves the building
A briefing with timestamps, a change list that fits one release, and a readout. You can read a full description of scope on the first-open review page. If you already know the week you want, write to the studio with the first action you hoped people would take.