Visits we take

Each visit is a human sitting with a real first session. We watch recordings you already have, or we recruit a small set of newcomers in Penang and Kuala Lumpur. The output is a briefing, not a dashboard login.

Activation walkthrough

A slow walk from install to the first useful action, counted in taps, waits, and backtracks.

Two half-days · Per first action

First-open review

A timed sitting with twelve first sessions, mapped to the screens that actually stop people.

Five working days · Quoted per app version

Newcomer interviews

Six conversations with people who installed this week, aimed at the sentence they could not finish on screen.

Eight to ten days including recruiting · Per set of six interviews

Welcome-copy sitting

A half-day rewrite of the first five screens, using the words newcomers already said.

One afternoon plus a revision pass · Half-day sitting